Exchanges and Refunds

Returns are primarily handled via store credit or gift card refund. Returns are processed within 5-7 business days after your item(s) are delivered back to us.

If an item unfortunately arrives damaged or defective, we will replace the item for the same item at no cost to the customer. We strive to offer the best quality products, however, if an item that is being returned is no longer available due to product quality, we will issue a full refund. We will also provide an exchange for items that were sent incorrectly such as ordering an item in one color and receiving a different color by mistake. Final sale items are also covered under this guarantee. Proof of the mistake will be required to qualify for the exchange. All other circumstances for return requests including changing one’s mind, ordering the wrong size items, wrong style, wrong color etc. must be reviewed and determined on an individual basis. If the return request is accepted, the customer will be provided with address details on where to return the item(s). Shipping costs will be the responsibility of the customer and any and all items being returned must be in the same condition as received, unworn or unused, with tags, and in its original packaging. Receipt or proof of purchase will also be required. Once we receive the returned package, a non-expiry store credit or gift card for the value of the order will be issued within 5-7 business days and can be used at any time on our site to repurchase item(s) or can be used towards any new item that you love.

All return requests are permitted under our 7-day Exchange and Refund Policy, which means you have 7 days after receiving your item(s) to request an exchange or refund for a store credit. You can contact our support team for assistance at support@wonderfuladdition.com. Items sent back without first requesting an exchange or refund will not be accepted. Failure to follow the critical instruction of requesting a return before sending any packages back will result in your package being delivered to the wrong facility. If your item arrives at the wrong facility, we will no longer be able to offer an exchange or store credit. We will provide the return address details upon request approval.

You can always contact us for any return question at support@wonderfuladdition.com. Subject title should say: Return Question For [INSERT ORDER #].

To inquire for an exchange, contact us at support@wonderfuladdition.com and explain the situation or mistake and provide proof. Subject title should say: Exchange Request [INSERT ORDER #].

To inquire for a refund contact us at support@wonderfuladdition.com and explain the damages of your item and provide proof. Subject title should say: Refund Request [INSERT ORDER #].

Wonderful Addition and partners ultimately determine exchanges and/or refunds resolution, and we aim to provide customer satisfaction, so rest assured each customer situation is handled with care.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift card purchases. Final sale items are final and are not eligible for exchange or return unless the item(s) arrive defective and in this case, a store credit will be issued once we receive the defective item back and the customer may either repurchase the item (if it is available) or purchase another desired product from the Site.

Order cancellations
Order cancellations are permitted only within the first two hours of placing the initial order. Cancelling orders are otherwise prohibited. To request an order cancellation, email support@wonderfuladdition.com immediately. The subject header must say: Cancel Request For [INSERT YOUR ORDER #].

Failing to insert the required subject header details along with your order number within the first two hours of your order placement will result in your cancellation request being denied. You will be notified by email if your cancellation has been approved within the processing period which ranges from 1-5 business days.